Friday, September 30, 2011

Ch. 2- The Strategic Planning for Competitive Advantage


American airlines is trying to expand the entertainment on demand by offering an extension of wifi on the aircraft.  The airline's inflight streaming video product to approximately 400 Wi-Fi enabled aircraft by the end of 2012.  American, a founding member of the oneworld® Alliance, was the first North American airline to offer inflight streaming video, which enables customers to wirelessly stream content such as movies and TV shows from an inflight library to select Wi-Fi-enabled laptops during flights.

The entertainment on demand product is currently available onboard American Airlines flights operated by 15 767-200 aircraft - primarily transcontinental flights between New York JFK and Los Angeles and JFK and San Francisco.  In addition, the streaming video product will be installed on more than 90 MD-80 aircraft before the end of 2011.  The remainder of the Wi-Fi-enabled fleet, including additional MD-80 aircraft and Boeing 737-800 aircraft, will be equipped with streaming video by the end of 2012.

This is a great strategic plan which have to be related first on investing wisely, every day American airlines depends on their customer, aircraft, facilities and technological infrastructure which is in what they are trying to improve right now and secondly earning customer loyalty, by making numerous enhancements to their product and service to improve customer travel experience. 




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